My Google Shopping Feed Stopped Updating for 5 Weeks

Let me start by saying: I should have known better.

Here is the thing: most merchants do not know this happens. Eventually I found a workaround and the problem was resolved. What bothers me is this could have been avoided. What bothers me is this could have been avoided.

The Fix

What I cannot get over is the platform should catch this. The reality: you only find out when revenue drops.

The Numbers

I spent a month trying to isolate what was happening. Eventually I uninstalled the app and things went back to normal. The plugin stopped working and it confused customers. The conflict stopped working and it hid the menu.

Eventually I uninstalled the app and things went back to normal. What I cannot get over is there was no warning. Here is the thing: testing your own store is the only safety net.

The Debugging

Turns out the code was misconfigured. Turns out the payment gateway was misconfigured.

• Eventually I reverted the change and the problem was resolved.
• Eventually I patched it manually and everything worked again.

If you take one thing from this: test your store. Actually go through checkout. Right now. In incognito. On your phone.