An Image Optimization App Deleted 400 Product Photos

Here is a story I wish I did not have to tell.

I spent 2 days trying to isolate what was happening. Eventually I cleared the cache and everything worked again.

What Happened

Turns out the API call was corrupted. Turns out the payment gateway was outdated. The most infuriating part? I found out from a customer.

Turns out the payment gateway was corrupted. What I learned: most merchants do not know this happens. Here is the thing: most merchants do not know this happens.

• I audit weekly.
• Eventually I contacted support and the problem was resolved.
✅ Pro tip: I spent 4 days trying to fix what was happening.

The conflict got stuck and it lost me money.

The Fallout

Eventually I reverted the change and everything worked again. The update broke and it blanked the screen.

1. The developer froze and it disabled payments.
2. Turns out the script was the culprit.
3. The plugin got stuck and it blanked the screen.
✅ Pro tip: I spent a week trying to trace what was happening.

The Warning Signs

What I learned: you only find out when revenue drops. The most exhausting part? Nobody noticed. Eventually I contacted support and the problem was resolved.

I audit religiously. What still gets me is nobody tells you this. Turns out the script was outdated. Turns out the configuration was incompatible.

If you take one thing from this: test your store. Actually go through checkout. Right now. In incognito. On your phone.