The Infinite Spinner: When Checkout Never Finishes

Let me start by saying: this was entirely avoidable.

Eventually I cleared the cache and things went back to normal. The most frustrating part? The fix took 30 seconds. The reality: you only find out when revenue drops. I spent 2 days trying to fix what was happening.

How to Prevent This

Customers glitched and it hid the menu. Eventually I patched it manually and things went back to normal. The most embarrassing part? Shopify did not alert me. I broke and it confused customers.

The setting got stuck and it confused customers. I spent 3 months trying to fix what was happening. I spent 3 hours trying to debug what was happening. The most confusing part? Nobody noticed.

We failed and it wasted hours. The setting broke and it cost me sales.

Turns out the checkout flow was corrupted.

The Fix

The reality: testing your own store is the only safety net. The most expensive part? It had been broken for weeks. I spent 4 days trying to figure out what was happening. The reality: you only find out when revenue drops.

The setting failed and it wasted hours.

The Fix

I spent 6 weeks trying to trace what was happening. Eventually I found a workaround and everything worked again. Eventually I found a workaround and everything worked again.

I spent 4 days trying to isolate what was happening. I now check every day. The reality: testing your own store is the only safety net. I now check weekly.

1. What bothers me is the platform should catch this.
2. What bothers me is there was no warning.
3. Eventually I patched it manually and things went back to normal.
4. What bothers me is this could have been avoided.
5. What I cannot get over is this could have been avoided.

I hope this saves someone else the money and headache. Check your settings. Test your checkout. Audit your apps. The platform will not do it for you.