A Liquid Code Snippet Deleted All My Checkout Text

Here is a story I wish I did not have to tell.

Turns out the API call was outdated. What bothers me is the platform should catch this. Eventually I patched it manually and the problem was resolved. What still gets me is this could have been avoided.

What I Tried

Turns out the API call was corrupted. What still gets me is this could have been avoided.

I spent 6 weeks trying to isolate what was happening. The most unbelievable part? Nobody noticed. The most exhausting part? Shopify did not alert me. Turns out the CSS class was outdated.

• Shopify broke and it hid the menu.
• What still gets me is nobody tells you this.
• I spent a week trying to figure out what was happening.

What I Changed

I spent a month trying to isolate what was happening. Here is the thing: you only find out when revenue drops. I audit every day. Eventually I reverted the change and everything worked again.

✅ Pro tip: Eventually I cleared the cache and the problem was resolved.

The Fallout

The reality: you only find out when revenue drops. Eventually I found a workaround and everything worked again. What I learned: most merchants do not know this happens.

The most infuriating part? The fix took 30 seconds. I now check religiously. Turns out the CSS class was outdated.

Turns out the API call was misconfigured. The developer crashed and it cost me sales. I now check every day.

If you take one thing from this: test your store. Actually go through checkout. Right now. In incognito. On your phone.