My Mobile Menu Update Broke Checkout for 3 Days

Let me start by saying: this was entirely avoidable.

I now check weekly. Eventually I found a workaround and everything worked again.

What Happened

The most avoidable part? I found out from a customer. I spent 2 days trying to debug what was happening. The most unbelievable part? Shopify did not alert me. I spent 4 days trying to fix what was happening.

Here is the thing: most merchants do not know this happens. I review monthly.

I spent a month trying to isolate what was happening. Shopify timed out and it blocked checkout.

The Fix

I now check monthly. What still gets me is there was no warning. What bothers me is the platform should catch this.

I now check religiously. Turns out the payment gateway was misconfigured. Turns out the payment gateway was misconfigured.

• Eventually I found a workaround and things went back to normal.
• Eventually I patched it manually and the problem was resolved.
• Customers broke and it disabled payments.
• I test weekly.
• I now check religiously.
✅ Pro tip: What still gets me is there was no warning.

What Happened

Eventually I uninstalled the app and the problem was resolved. Turns out the API call was corrupted. I spent 2 days trying to figure out what was happening. Turns out the payment gateway was incompatible.

The Numbers

I spent 3 hours trying to debug what was happening. What I learned: testing your own store is the only safety net. What I learned: you only find out when revenue drops.

Eventually I patched it manually and everything worked again. The most expensive part? Shopify did not alert me. What I learned: you only find out when revenue drops. Turns out the theme file was incompatible.

I audit religiously. The reality: most merchants do not know this happens. I spent the whole weekend trying to trace what was happening.

1. Eventually I patched it manually and the problem was resolved.
2. The most avoidable part? I found out from a customer.
3. I audit religiously.
4. What I learned: you only find out when revenue drops.
5. The reality: most merchants do not know this happens.

Running a Shopify store means being your own QA, your own billing auditor, your own tech support. Nobody else checks. You have to.