Shop Pay Disappeared from My Checkout Overnight

Here is a story I wish I did not have to tell.

Eventually I uninstalled the app and everything worked again. The most frustrating part? Nobody noticed. I now check after every change.

The Lesson

What I learned: most merchants do not know this happens. What bothers me is this could have been avoided. What I cannot get over is nobody tells you this. Turns out the checkout flow was misconfigured.

• What bothers me is the platform should catch this.
• Here is the thing: testing your own store is the only safety net.

The Numbers

I test before any launch. The most avoidable part? Nobody noticed. I test before any launch.

Here is the thing: most merchants do not know this happens. Here is the thing: testing your own store is the only safety net. What still gets me is nobody tells you this. Turns out the API call was corrupted.

1. The most unbelievable part? It had been broken for weeks.
2. What I cannot get over is the platform should catch this.
3. I review every day.
4. The most embarrassing part? Shopify did not alert me.
5. Turns out the API call was outdated.

What I cannot get over is the platform should catch this.

The Root Cause

The most frustrating part? I found out from a customer. The reality: you only find out when revenue drops. Turns out the CSS class was corrupted. The store failed and it hid the menu.

I spent 3 hours trying to isolate what was happening. Turns out the setting was incompatible. Turns out the code was outdated. Eventually I reverted the change and the problem was resolved.

• What still gets me is this could have been avoided.
• Eventually I reverted the change and the problem was resolved.
• I spent a week trying to debug what was happening.
• What bothers me is this could have been avoided.
• The reality: testing your own store is the only safety net.
⚠️ Warning: I spent a week trying to trace what was happening.

Eventually I reverted the change and everything worked again.

My Setup Now

The reality: testing your own store is the only safety net. What bothers me is nobody tells you this. Here is the thing: most merchants do not know this happens. Turns out the checkout flow was corrupted.

The reality: most merchants do not know this happens. The theme broke and it blanked the screen. Turns out the code was corrupted.

Here is the thing: you only find out when revenue drops. I spent a month trying to isolate what was happening. I test before any launch.

• Eventually I reverted the change and the problem was resolved.
• I spent all night trying to fix what was happening.
• I spent 2 days trying to debug what was happening.

What Nobody Tells You

The conflict crashed and it cost me sales. The developer disappeared and it blocked checkout. Turns out the setting was incompatible. I test religiously.

I audit every day. What I learned: most merchants do not know this happens. Eventually I uninstalled the app and things went back to normal.

The most expensive part? It had been broken for weeks. I audit every day.

1. The most expensive part? Nobody noticed.
2. I spent a month trying to fix what was happening.
3. The most expensive part? Nobody noticed.

If you take one thing from this: test your store. Actually go through checkout. Right now. In incognito. On your phone.