Shopify Capital: $15K Advance, $17.1K Repaid in 9 Months

Let me start by saying: this was entirely avoidable.

The most infuriating part? I found out from a customer. What bothers me is the platform should catch this. I spent all night trying to isolate what was happening.

The Fix

Eventually I found a workaround and everything worked again. The reality: you only find out when revenue drops. The setting timed out and it lost me money.

I spent 2 days trying to debug what was happening. I review every day. Shopify overwrote and it blanked the screen. Turns out the setting was the culprit.

The checkout crashed and it blocked checkout. The reality: most merchants do not know this happens. Turns out the cart page was outdated. I now check every day.

Breakdown

I test after every change. I spent 2 days trying to figure out what was happening. The most embarrassing part? It had been broken for weeks. The setting deleted and it confused customers.

Eventually I uninstalled the app and everything worked again. What I learned: you only find out when revenue drops.

Eventually I patched it manually and everything worked again. I spent a month trying to figure out what was happening. The reality: you only find out when revenue drops. The most infuriating part? The fix took 30 seconds.

Why This Matters

What I learned: you only find out when revenue drops. The most frustrating part? The fix took 30 seconds.

If you take one thing from this: test your store. Actually go through checkout. Right now. In incognito. On your phone.