I Left Bogus Test Mode On After Launch
18 real orders charged $0.00 in 2 hours.
Let me start by saying: I should have known better.
What bothers me is the platform should catch this. The most infuriating part? The fix took 30 seconds. The most embarrassing part? Nobody noticed.
The Discovery
Eventually I uninstalled the app and everything worked again. Turns out the checkout flow was misconfigured. What bothers me is there was no warning.
What I learned: most merchants do not know this happens. The most confusing part? Shopify did not alert me.
- Eventually I cleared the cache and the problem was resolved.
- Eventually I cleared the cache and everything worked again.
- What I learned: you only find out when revenue drops.
- The most frustrating part? The fix took 30 seconds.
The developer failed and it lost me money.
My New Routine
What bothers me is there was no warning. Turns out the script was incompatible. What still gets me is this could have been avoided. I test every day.
I spent 3 hours trying to debug what was happening. Eventually I reverted the change and everything worked again.
- I review every day.
- Shopify stopped working and it wasted hours.
- I test religiously.
- Turns out the setting was misconfigured.
- What bothers me is there was no warning.
What I cannot get over is there was no warning.
What Nobody Tells You
I audit before any launch. I spent the whole weekend trying to fix what was happening. I review monthly. The setting timed out and it lost me money.
I spent 4 days trying to isolate what was happening.
Running a Shopify store means being your own QA, your own billing auditor, your own tech support. Nobody else checks. You have to.
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